Transportion IT solutions

Terminal Operation System (TOS)

Our Terminal Operation System (TOS) serves as a central system for efficient management and oversight of terminal operations, contributing to operational efficiency, cost savings, and an enhanced experience for both operators and passengers.

It plays a vital role in optimizing various aspects of terminal management and ensuring the smooth operation.

TOS comprises of two solutions as below
Traffic Management System (TMS)
Developed to optimise and streamline the traffic processes of bus terminals to improve operational efficiency.
Centralized Ticketing System (CTS)
Developed to complement TMS as a real-time centralised ticketing system connecting passengers and operators across multiple channels, including ticketing counters, TVMs, ticketing web platforms and mobile applications.

Centralized Ticketing System (CTS)

CTS is a centralised ticketing system, serving as a unified and integrated platform that manages the issuance, distribution and processing of tickets across multiple channels, including ticketing web platforms, mobile applications, ticketing counters and self-service TVMs. It also consolidates ticket-related operations into a single system, which streamlines and simplifies the processes of ticket sales, issuance and management. The pictures above show some examples of ticket sales via ticketing counters and self-service TVMs available at the terminals.

We have customised and developed CTS for our bus and rail segments:

CTS (Express Bus) is a platform to unify ticketing operations in terminals for express bus operators. It supports multiple operators, sales channels and ticketing systems where information is integrated and synchronised.
Ticketing interface
An intuitive user interface where allows users to select their desired destinations, travel dates and seating preferences. The interface is accessible via various channels, such as the ticketing counters and self-service TVMs at bus terminals, ticketing web platforms and mobile applications.
Booking management
A back-end system for handling ticket bookings, cancellations and amendments. This system also handles real-time seat inventory management via API integration, reflecting the availability of seats based on bookings and cancellations.
Payment gateway
A secure module for handling/processing payments. It is integrated with various payment methods, including credit/debit cards, e-wallets and online bank transfers.
Data analysis and reporting
A module for generating detailed reports and analytics to understand the trends in, amongst others, ticket sales, popular destinations and peak travel times. This data aids in strategic decision-making for both bus and terminal operators.
API integration
CTS (Express Bus) is equipped with APIs that allow integration with external systems such as, amongst others, bus operators’ ticketing system, accounting system and Passenger Information Display system.
CTS (Rail) is designed to cater for railway infrastructure that enables users to purchase tickets seamlessly while providing rail operators efficient tools to manage the ticketing process.
Cashless ticket purchasing
CTS (Rail) allows passengers to purchase tickets (including regular tickets, seasonal passes and promotional tickets) via ticketing web platforms, mobile applications or through self-service TVM and ticketing counters, with payment made through various digital means.
Real-time information management
CTS (Rail) provides commuters with real-time information about train schedules, seat availability as well as delays, amongst others, which is accessible from various devices and platforms, increasing convenience for passengers.
Customer profile management
With a user account, commuters can manage their bookings, refunds request, cancellations and personal information. Commuters who meet the eligibility criteria can also register for concession tickets on the ticketing web platforms or mobile applications. They can also track their travel history and receive personalised suggestions or special offers.
Data analysis and reporting
CTS (Rail) provides comprehensive data management tools, allowing the railway authorities to track all transactions, ridership statistics, revenue, and etc, enabling efficient reporting and strategic planning.
Security and fraud detection
CTS (Rail) employs security protocols and encryption to safeguard both transactions and personal data. Additionally, it may utilise machine learning algorithms to identify and prevent fraudulent transactions.
Integration with other systems
CTS (Rail) can be integrated with other systems such as rail operation management, human resource system, crew planning system, customer relationship management (CRM) and financial systems. This integration provides a comprehensive and holistic approach to railway management.

Traffic Management System (TMS)

TMS is generally applied to terminal based operations as the system infrastructure optimises the utilisation of platform bays, and management and control of the arrival and departure gates. TMS operates from a command centre in terminals, serving as a centralised hub for managing the arrival and departure of buses, passengers’ traffic, safety and security, and other key aspects of terminal operations. With TMS, the administrator can oversee the entire terminal operations from a single location via IP cameras that are placed throughout the terminal.

Here is how TMS contributes to these benefits:

Dynamic bay allocation
This feature allocates limited bus bays based on a first-come-first-served basis and is subject to bus operators having APAD licences. It prevents bus bay hogging and helps to reduce idle time and congestion at the terminal with the aim to achieve smoother operations.
Real-time information management
TMS provides real-time information about bus schedules, destinations, delays and bay allocations. This information is communicated to bus operators, terminal staff and passengers through digital signage, mobile applications and online website.
Traffic management
TMS monitors and controls the movement of buses within the terminal using RFID and IP cameras to identify buses and manages bus arrivals and departures automatically. It helps in managing traffic flow, minimising bottlenecks and preventing accidents.
Passenger information system
TMS provides passengers with timely information with regard to bus schedules, bay locations and delays, amongst others and communicated through mobile applications and/or digital signage at the terminal.
Integration with other systems
TMS is integrated with other systems such as CTS, customer service platforms as well as surveillance systems to manage terminal operations comprehensively.
Data analysis and reporting
TMS collects and analyses data on various aspects of terminal operations, such as bus services, passenger traffic and bay utilisation which can be used to generate reports, make informed decisions and improve services.